Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed on www.heartth.com are processed, shipped, and delivered. Our goal is to provide a clear, reliable, and transparent shipping experience for all customers.

Shipping Costs

We offer free shipping on all orders within Canada. No additional shipping fees are applied at checkout unless otherwise stated.

Shipping Destinations

We currently ship to Canada only. We do not accept international orders at this time.

Order Processing Time

Orders are processed within 2 to 4 business days after the order is placed. Business days are Monday to Friday, excluding public holidays.

Delivery Time

Estimated delivery time within Canada is 8 to 16 business days after order processing. Delivery timeframes are estimates and may be affected by factors outside our control, including carrier delays or public holidays.

Shipping Carriers

We work with trusted logistics and fulfillment partners to ensure reliable delivery within Canada. The carrier used for each order may vary depending on destination and logistics requirements.

Order Tracking

Once an order has been shipped, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking updates may take some time to appear depending on the carrier.

Lost or Damaged Orders

If an order arrives damaged, please contact us within 48 hours of delivery so that we can assist you with a replacement or further instructions. If an order appears delayed beyond the estimated delivery timeframe, please contact our customer support team so that we can investigate the issue with the carrier.

Returns

For information regarding returns and refunds, please refer to our Return and Refund Policy.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us.
Email: contact@heartth.com
Address: 101 Peter Street, Toronto, Ontario M5V 0G6, Canada
Customer support hours are Monday to Friday, from 9:00 am to 5:00 pm EST.