About Us

About Us

Welcome to Heartth, where elegance, warmth, and meaningful moments come together at the table. We believe a well set table is more than decoration. It is an expression of care, style, and connection. Our purpose is to help turn everyday meals into memorable experiences.

Who We Are

Heartth is an online store based in Toronto, Canada, operating through www.heartth.com. We curate thoughtfully selected table setting pieces that balance timeless design, functionality, and everyday quality. Our collections are created for those who value detail, harmony, and the art of hosting.

Our Mission

Our mission is simple: to make every meal feel special. We believe that carefully chosen tableware enhances both everyday dining and meaningful gatherings. Each product is selected to bring confidence, comfort, and enjoyment to your table.

What We Offer

We specialise in curated table setting essentials, with a focus on coffee and tea cups, table accessories, and dining accents designed for everyday use. Every item is chosen with attention to durability, aesthetics, and practical functionality.

Our Values

Elegance: Refined design that complements a variety of homes and occasions.
Quality: Products selected for lasting use and reliable performance.
Care: Attention to detail and a commitment to customer satisfaction.
Accessibility: Beautiful table settings should feel effortless and approachable.

Why Choose Heartth

We offer carefully selected collections designed to elevate everyday dining. Our primary focus is serving customers in Canada. In some cases, international orders may be available depending on destination and product availability. We are committed to clear communication, reliable delivery, and customer support you can trust.

Contact Us

If you have any questions or need assistance, please contact us.
Email: contact@heartth.com
Address: 101 Peter Street, Toronto, Ontario M5V 0G6, Canada

We are here to help you create memorable moments, one table at a time.

FAQ

WE ARE HERE TO ANSWER YOUR QUESTIONS

How long does delivery take?

Orders are processed and shipped according to our shipping policy.

Delivery to Canada typically takes 8–16 business days after shipment, depending on the destination and carrier.

Once your order is shipped, tracking information will be sent by email.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please note that tracking updates may take some time to appear depending on the carrier and logistics process. You can monitor the status of your delivery using the tracking link provided in the email.

What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact our customer support team as soon as possible and include details of the issue and photos if applicable.

For damaged or incorrect items, reporting the issue shortly after delivery helps us resolve the situation more efficiently. Each case is reviewed individually, and depending on the circumstances, we may offer a replacement, a refund, or another appropriate solution in accordance with our Return and Refund Policy.

Can I cancel my order?

Orders may be cancelled within a short period after purchase, provided they have not yet been processed or shipped.

If you wish to request a cancellation, please contact our customer support team as soon as possible after placing your order. Once an order has been shipped, it can no longer be cancelled and must follow the return process outlined in our Return and Refund Policy.

Free shipping

We offer free worldwide shipping on all orders.

Secure payment

We accept major payment methods commonly used in Canada and the UK